Position: Experienced practitioner, Six Sigma Black Belt with experience across GE Plastics, Genpact and Global Giants
Experienced practitioner helping clients alleviate - churn rate, compressed margins concerns or pivot for scalable growth, with focus on services. Treatments provided include “curated journeys”, “alignment of supply with demand”, “reducing the spread while anchoring the target”, “Jumpstart to Best in Class”
Brings the distilled best practices gleaned from more than 275 operational assessments, panning 50+ organizations across frontline and mid office service set ups, that can accelerate scalable growth.
Extracts perspectives from operational performance data and relates them with prevalent or absent practices and compare these against best-in-class practices, this is an expertise that is called for by clients while carrying out operational due diligence exercises at the time of buy outs or M&A activities or to set up services with strong fundamentals.
Conducts process studies that breaks down the existing service processes and assess them for automation opportunities to ring in service automation recommendations.
Imparts custom designed training interventions that build human capital through skills and knowledge enrichment – a key tenet for scalable sustainable growth. Has trained more than 1000+ professionals to further service improvement frameworks, toolkits and journeys.
Holds Master of Technology degree from Indian Institute of Technology, Delhi and brings a rich work experience of nearly three decades across esteemed organizations that includes – GE Plastics (now SABIC), GECIS (now Genpact), QAI, Intelenet (now Teleperformance) – with roles that includes Business Development , Six Sigma Master Black Belt , Lead Auditor COPC, Director – Knowledge Services.